An exploratory study of casino customer loyalty programs

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An Exploratory Study of Casino Customer Loyalty Programs UNLV Theses, Dissertations, Professional Papers, and Capstones Summer 2011 An Exploratory Study of Casino Customer Loyalty Programs Cristina R. Crofts "An Exploratory Study of Casino Customer Loyalty Programs ... This study summarizes academic theories and industry applications related to customer loyalty programs, drawing on literature pertaining to reciprocity and resource ... An Exploratory Study of Casino Customer Loyalty Programs 34

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An Exploratory Study of Casino Customer Loyalty Programs 36 Mattila, A. S. (2006). How affective commitment boosts guest loyalty and promotes frequent-guest programs. Cornell Hotel and Restaurant Administration Quarterly, 47 (2), 174-181. doi: 10.1177/0010880405283943 McCall M., & Voorhees, C. (2010). An Exploratory Study of Casino Customer Loyalty Programs An Exploratory Study of Casino Customer Loyalty Programs i An Exploratory Study of Casino Customer Loyalty Programs by Cristina R. Crofts Dual Masters of Business Administration and Master of Science in Hotel Administration University of Nevada, Las Vegas 2011 A professional paper submitted in partial fulfillment of the requirement for the Master of An Exploratory Study of Casino Customer Loyalty Programs BibTeX @MISC{Crofts11anexploratory, author = {Cristina R. Crofts and Cristina R. Crofts and Cristina R. Crofts}, title = {An Exploratory Study of Casino Customer Loyalty Programs}, year = {2011}} American Express Loyalty Program Case Study: Software Free An Exploratory Study of Casino Customer Loyalty Programs. It is not possible in this study to survey loyalty program members to. American Airlines was the first.

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Building Customer Loyalty: Ten Principles for Designing an Effective ... Jun 1, 2010 ... Designing an Effective Customer Reward Program. Michael .... The Center for Hospitality Research • Cornell University ..... Casinos can track customer beverage preferences and .... An Exploratory Study, by Jie J. Zhang,. Loyalty programmes in the gambling industry: potentials for harm and ... The field of gambling studies has been remarkably silent on loyalty ... In 2010, there were over 133 million casino-based loyalty programme members in the United ...... restaurant volume on slot machine business volume: An exploratory study. Casino Loyalty Programs within the Las Vegas Localsâ•Ž Market 1 Apr 2011 ... Casino Loyalty Programs of the Las Vegas Locals' Market . ..... This case study will evaluate a brief history and the current state of the Las ...

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Specifically, this study attempts to understand the market ... in terms of effectively designing complimentary reward programs and ... Problem Exploration . Casino Loyalty Programs within the Las Vegas Localsâ•Ž Market Apr 1, 2011 ... Casino Loyalty Programs of the Las Vegas Locals' Market . ..... This case study will evaluate a brief history and the current state of the Las ... UNLV's Gaming Research and Review Journal | Division of ... An exploratory study in to the money laundering threats, vulnerabilities, and ... How the Great Recession Affected Casino Staffing in Nevada Casinos ... Comparing Loyalty Program Tiering Strategies: An investigation from the gaming industry

This study investigates the elements of casino atmospherics from the ... Marketing efforts, including word of mouth referrals and loyalty programs, drive the ..... was an exploratory study using a convenience sample of slot machine players. Also ...

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